The Unibox section in Jiva.ai offers a streamlined approach to managing your communications, ensuring that every response from your campaigns is categorized and easily accessible. Here’s a detailed look at what the Unibox section has to offer.

Categorized Responses

When you launch campaigns through Jiva.ai, responses are automatically categorized. These categories help you efficiently manage replies, such as interested leads, unsubscribe requests, out-of-office messages, and bounces.

• Uncategorized Responses: Any response that hasn’t been categorized yet will appear under the "uncategorized" section. The system runs hourly updates to categorize these responses.

• Category Viewing: You can view responses by category to easily manage and prioritize your communications. Simply click on the desired category to see all related responses, or view all responses at once for a comprehensive overview.

Connecting Inboxes

Unibox allows you to connect your email inboxes in three different ways:

1. Single Sign-On (SSO) with Google: Connect your Google account seamlessly with a single sign-on process.

2. Single Sign-On with Outlook: Similarly, connect your Outlook account with ease through SSO.

3. IMAP Connection: For more flexibility, you can connect via IMAP. This process involves a few more steps, including enabling IMAP in your email settings, turning on two-step verification, and creating an app password.

Step-by-Step Guide to IMAP Connection

1. Enable IMAP: Go to your email settings and enable IMAP forwarding.

2. Turn on Two-Step Verification: Ensure two-step verification is enabled in your email account.

3. Create an App Password: Generate a 16-digit app password in your email account settings and use this to connect your inbox to Jiva.ai.

Managing Connected Inboxes

Once connected, you’ll see your inbox status in the Unibox settings:

• Status: Shows whether your inbox is connected via IMAP, Google, or Outlook.

• Options: You can unlink or reconnect your inbox anytime.

Email Signature Setup

Ensure your email signature is consistent across all platforms:

• Create or Edit Signature: You can copy your existing signature from Gmail or Outlook, including logos and images, and paste it into Unibox.

• Format Signature: Adjust text formatting, colors, and hyperlinks to match your preferences.

• Save Changes: Always save your changes to ensure your signature is updated.

Conclusion

The Unibox section in Jiva.ai is designed to help you manage campaign responses effectively, ensuring no communication slips through the cracks. By categorizing responses and providing seamless inbox integration, Unibox streamlines your workflow and enhances your communication strategy.