INTRODUCTION

Jeeva AI’s integrated phone dialer, powered by WebRTC and solutions like Twilio Voice, enables seamless outbound calling directly from your dashboard. For reliable performance, both user setup and network conditions have to meet certain requirements. Mic permissions, network security, and business details all play a role. If you encounter dialer connection issues or wrong status, following these steps will resolve most problems quickly.

STEP-BY-STEP TROUBLESHOOTING FLOW

1. INITIAL SETUP

• Navigate to Integrations in the Jeeva AI navigation bar.
  
  

• Add your phone number and enter the required business details (domain, office address, business info).
  
  

• Enter representative details, you can assign up to two authorities for account validation.
  
  

• After submitting, your application is reviewed by the internal team for verification before dialer activation.

2. MICROPHONE AND BROWSER PERMISSIONS

• Confirm that your browser has access to your microphone. When prompted, click “Allow.”
  
  

• In browser settings, verify that jeeva.ai is permitted to use your mic.
  
  

• For best results, use supported browsers like Chrome or Edge with up-to-date versions.

3. NETWORK AND FIREWALL REQUIREMENTS

• Check that your corporate or local firewall allows necessary ports for WebRTC/Twilio Voice:
  
  

  • Open web ports: TCP 80, 443.
    
    

  • For real-time audio, unblock UDP port ranges required by WebRTC (typically 10,000–60,000).
    
    

• Connect to a stable, high-speed internet connection. Wi-Fi or a wired network is preferable over cellular.

4. STATUS & CONNECTION TROUBLESHOOTING

• If the Dialer displays “Not Connected,” double-check your browser mic permissions and that required firewall ports are not blocked.
  
  

• Ensure your business and representative details have been fully verified by the Jeeva team; otherwise, your Dialer might be pending activation.
  
  

• If your status is “Offline” despite setup, refresh your browser, then log out and back in to reset the connection.
  
  

• For call quality issues, close unused browser tabs or applications using audio/mic resources.

5. IF ISSUES PERSIST:

• Visit the Jeeva Help Center or contact support.
  
  

• If possible, include:
  
  

  • Screenshot of the dialer error/status
    
    

  • Browser and OS details
    
    

  • Network environment (Wifi/corporate/vpn)
    
    

  • Recent changes (new firewall policies, browser updates)
    
    

• Refer to specific troubleshooting resources for Twilio Voice WebRTC regarding status, mic, and port configuration.

  
  

• SUMMARY

By verifying your business and representative details, granting mic permissions, and ensuring your network allows required WebRTC ports, you set your Jeeva phone dialer up for success. Most connection or status errors are resolved by checking permissions, network settings, and browser compatibility. If stuck, Jeeva support is ready to help, providing screenshots and environment details speeds resolution.